Silver Handmade – Artisan Silver Jewelry

Welcome to Silver Handmade. We respect your privacy and are committed to protecting the personal information you provide while shopping and experiencing our online store.

This Privacy Policy explains how we collect, use, store, and safeguard your data.

1. Information Collection and Purpose

To provide you with the best shopping experience and to fulfill personalized orders (such as custom ring sizing, custom engraving, and bespoke designs), Silver Handmade collects the following information:

• Delivery Information: Full name, phone number, shipping address, and email address.
• Order Details: Purchase history, product specifications (finger size, wrist size, chain length), and specific craftsmanship requests.
• Payment Information: Preferred payment methods. (Please note: We do not directly store your credit card or bank details; all transactions are securely processed through our certified third-party payment gateways).

2. How We Use Your Information

Silver Handmade only uses your personal data for legitimate, internal business purposes, including:

• Processing your orders, crafting pieces to your exact measurements, and managing secure delivery.
• Providing dedicated customer service, including post-purchase support and lifelong jewelry maintenance (polishing, resizing, repairs).
• Sending updates regarding new collection launches, artisan stories, and exclusive rewards for our loyal community (only if you opt-in to receive our newsletter).
• Improving our website interface and refining your overall digital experience.

3. Data Retention Period

Your personal data will be securely stored within Silver Handmade’s internal system for as long as necessary to:

• Fulfill product warranties, lifetime care services, and maintain customer history.
• Comply with legal and accounting requirements.
• We will promptly update or permanently delete your data upon your explicit request.

4. Data Security and Third-Party Disclosure

Our Commitment: Silver Handmade strictly guarantees that we will never sell, rent, lease, or trade your personal information to any third party for commercial purposes.

Your data is only shared on a strictly limited basis with trusted strategic partners to execute your orders:

• Reliable courier and shipping logistics partners to deliver your jewelry safely.
• Authorized payment gateways to ensure safe and encrypted transactions.
• Legal authorities only when strictly required by law or official government regulations.

5. Your Privacy Rights

You maintain absolute control over your personal data:

• You have the right to access, update, or correct your personal profile at any time.
• You have the right to request that Silver Handmade stops processing or permanently deletes your data from our database.
• To exercise these rights, simply contact us directly via our official Hotline, Email, or Social Channels.

6. Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy, please feel free to reach out to the Silver Handmade studio at:

• Hotline: +84 947 045 858
• Email: info@silverhandmade.vn
• Studio/Workshop Address: 679 / 2 Hai Ba Trung, Hoi An, Viet Nam.

This policy is effective as of the date of publication and may be updated periodically to align with operational adjustments. We encourage you to review this page occasionally for the latest updates.